Abhinav Goel

With over 14 years of experience working as a Business Analyst, Product Owner, and Product Manager, Abhinav Goel has demonstrated expertise in leading cross-functional teams to deliver innovative products that offer outstanding customer experiences and drive revenue growth. With experience in B2B and B2C product development across various industries, including e-commerce, enterprise apps, social networking platforms, GRC platforms, ESG, Lending, Insurance, MarTech, etc., Abhinav has a proven track record of successfully delivering products that meet and exceed customer needs. In addition to Abhinav's passion for product management, he also loves travel and music. Abhinav finds inspiration in exploring new cultures and listening to different genres of music. Abhinav is also a thought leader in the product management space and blogs about a PM's take on people, processes, and the intersection of product development.

Slashing Implementation Timelines: A Process Optimization Initiative for a Travel Insurance Provider

This entry is part 5 of 11 in the series Case Study

Delivering complex solutions for large enterprise clients, especially in regulated industries like travel insurance, demands efficiency and precision. Long implementation timelines can frustrate partners, delay revenue, and strain internal resources. I encountered this situation while working with a major North American travel insurance provider that served large global travel brands. Read more…

By Abhinav Goel, ago

Connecting Faster: Optimizing B2B Lead Conversion with an Intelligent Callback Widget

This entry is part 10 of 11 in the series Case Study

In the world of B2B sales, especially for businesses relying heavily on inbound marketing, speed is everything. When a potential customer visits your website and expresses interest – perhaps by filling out a “request a callback” form – the clock starts ticking. Wait too long, and that warm lead quickly Read more…

By Abhinav Goel, ago

Integrating for Insight: Architecting a Unified ESGRC Platform from Complex GRC Suites

This entry is part 8 of 11 in the series Case Study

The business world is increasingly focused on Environmental, Social, and Governance (ESG) factors. For companies in high-scrutiny sectors like banking and energy, managing ESG risks, meeting complex reporting requirements (like SASB, TCFD, GRI), and ensuring overall Governance, Risk, and Compliance (GRC) is no longer optional – it’s critical. However, these Read more…

By Abhinav Goel, ago

Streamlining Handoffs: Building a Seamless Jira Workflow Across Four Disparate Teams

This entry is part 4 of 11 in the series Case Study

In almost any complex project, especially in software development or product implementation, work rarely stays within one team. It flows – from requirements to development, to testing, to deployment, often involving specialists along the way. These handoffs between teams are critical friction points. Get them wrong, and you introduce delays, Read more…

By Abhinav Goel, ago

Navigating B2B App Success in Emerging Markets: A Product Manager’s Journey

This entry is part 9 of 11 in the series Case Study

Venturing into the dynamic sphere of B2B applications in emerging markets, I’ve navigated a journey enriched with both hurdles and triumphs over 14 remarkable years. My path has meandered through the realms of telecom, cPaaS, VoIP, and notably, the evolving landscapes of martech and ESGRC platforms. These experiences have afforded Read more…

By Abhinav Goel, ago

Five Benefits of Agile Methodologies for Product Management

This entry is part 4 of 4 in the series Agile

Agile methodologies have revolutionized the way product managers approach product development. Agile methodologies are iterative and flexible, allowing product managers to respond quickly to changes in the market and customer needs. In this blog post, we will explore some key benefits of agile methodologies for product management. 1: Faster Time-to-Market Read more…

By Abhinav Goel, ago

Navigating Complexity: Digital Transformation of Lending for Major Bank

This entry is part 7 of 11 in the series Case Study

Joining a commercial lending transformation initiative at the world’s largest bank in terms of commercial assets was an exercise in managing complexity on a massive scale. The bank had a clear strategic objective: modernize its extensive lending operations to improve efficiency, enhance customer experience, and strengthen risk management. They had Read more…

By Abhinav Goel, ago

Unravelling Cred: A Product Teardown Analysis

This entry is part 3 of 11 in the series Case Study

Discover the transformative world of CRED, where credit card management becomes a rewarding journey. Dive into the comprehensive analysis, uncovering CRED’s vision, features, and unique offerings. Learn about its innovative revenue streams, user data insights, and the industry landscape it thrives in. Explore expert recommendations to optimize your CRED experience, from refining user engagement to enhancing the rewards program. Join me on this engaging exploration of financial responsibility and exclusive benefits with CRED.

By Abhinav Goel, ago

From Raw Data to Retail Strategy: Building a Powerful eCommerce Analytics Dashboard

This entry is part 11 of 11 in the series Case Study

In today’s competitive eCommerce landscape, data is often touted as the new oil. But raw data, like crude oil, isn’t very useful until it’s refined. I encountered this firsthand working with a major UK eCommerce platform operating across multiple online channels. They were sitting on a mountain of valuable transactional Read more…

By Abhinav Goel, ago

Humanizing Data: Leveraging AI for Meaningful Insights in Product Management

This article delves into the role of AI in data interpretation and decision making in product management. Learn from the approach of tech giants like Apple and real-world case studies of B2B SaaS platforms that prioritize the user experience over the complexity of AI. Understand the importance of humanizing data and putting the spotlight on the user for a product’s success.

By Abhinav Goel, ago