Process Management

Slashing Implementation Timelines: A Process Optimization Initiative for a Travel Insurance Provider

This entry is part 5 of 11 in the series Case Study

Delivering complex solutions for large enterprise clients, especially in regulated industries like travel insurance, demands efficiency and precision. Long implementation timelines can frustrate partners, delay revenue, and strain internal resources. I encountered this situation while working with a major North American travel insurance provider that served large global travel brands. Read more…

By Abhinav Goel, ago

Streamlining Handoffs: Building a Seamless Jira Workflow Across Four Disparate Teams

This entry is part 4 of 11 in the series Case Study

In almost any complex project, especially in software development or product implementation, work rarely stays within one team. It flows – from requirements to development, to testing, to deployment, often involving specialists along the way. These handoffs between teams are critical friction points. Get them wrong, and you introduce delays, Read more…

By Abhinav Goel, ago

Five Benefits of Agile Methodologies for Product Management

This entry is part 4 of 4 in the series Agile

Agile methodologies have revolutionized the way product managers approach product development. Agile methodologies are iterative and flexible, allowing product managers to respond quickly to changes in the market and customer needs. In this blog post, we will explore some key benefits of agile methodologies for product management. 1: Faster Time-to-Market Read more…

By Abhinav Goel, ago

Navigating Complexity: Digital Transformation of Lending for Major Bank

This entry is part 7 of 11 in the series Case Study

Joining a commercial lending transformation initiative at the world’s largest bank in terms of commercial assets was an exercise in managing complexity on a massive scale. The bank had a clear strategic objective: modernize its extensive lending operations to improve efficiency, enhance customer experience, and strengthen risk management. They had Read more…

By Abhinav Goel, ago

The Evolution of Agile Product Development with Next Generation Technologies

This entry is part 3 of 4 in the series Agile

Agile product development has come a long way since the Agile Manifesto was first introduced in 2001. With the rapid pace of technological advancements in recent years, the world of product development has been transformed. From cloud computing to machine learning and everything in between, the next generation of technologies Read more…

By Abhinav Goel, ago

Driving Growth with Empathy-Driven UX: Elevating Conversion Rates in a MarTech B2B SaaS Platform

This entry is part 1 of 11 in the series Case Study

As a Product Manager, collaboration is at the heart of creating exceptional user experiences (UX). By working closely with UI/UX teams and utilizing specific tools, we were able to unlock the true potential of our platform and drive better conversion rates for our customers. In this case study, I will share my experience collaborating with UI/UX and other cross-functional teams with an Empathy-Driven UX approach, resulting in significant customer conversion rate improvements.

By Abhinav Goel, ago